Privacy Policy
Your data is protected and respected
TRANSPARENT PRACTICES, CLEAR EXPLANATIONS
Our Commitment to Privacy
LoLi Cleaning values your trust and takes privacy seriously. This page explains what information we collect, how we use it, and how we keep it secure. We follow widely accepted privacy principles to ensure your data is handled responsibly. You stay in control of personal information at every step.
YOUR PRIVACY MATTERS TO US
Privacy Policy
At LoLi Cleaning, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect through our website and services, how we use it, and what choices you have. By using our website or booking a service, you agree to the practices described here. We aim to keep everything clear, fair, and easy to understand. We only collect information that is necessary to provide our services, communicate with you, and improve your experience. We do not sell your personal data to third parties. Any data we process is handled responsibly and in line with applicable privacy standards.
WHAT WE COLLECT AND WHY
How We Collect and Use Your Information
We may collect certain personal data when you interact with our website, contact us, or book a cleaning service. This information allows us to confirm appointments, provide support, personalize communication, and ensure high-quality service. We may also collect limited technical data to keep the website secure and functioning properly.
We collect basic contact information so we can communicate with you and confirm services.
Includes:
- Full name
- Phone number
- Email address
We collect details related to your request to provide the service correctly and on time.
Includes:
- Service address
- Preferred date and time
- Type of cleaning selected
- Notes or special instructions
Payment data is collected only when needed for a transaction and is processed securely. Note: Payments may be handled by trusted third-party providers.
Includes:
- Payment confirmation status
- Transaction reference (if applicable)
- Billing details provided during checkout
When you contact us, we store your messages to assist you properly.
Includes:
- Contact form submissions
- Emails or chat messages
- Service feedback or questions
We may collect limited technical data to enhance website performance and security.
Includes:
- IP address
- Browser type and device info
- Pages visited and basic usage statistics
- Cookies needed for site functionality
CLEAR PURPOSES FOR EVERY DATA POINT
How Your Information Is Used
We use your data to provide the cleaning services you request.
Includes:
- Scheduling appointments
- Confirming service details
- Assigning cleaners and preparing tools
Your information helps us respond quickly and accurately to your requests.
Includes:
- Answering questions
- Handling changes or cancellations
- Solving service-related issues
We process payments and keep you informed about your bookings.
Includes:
- Processing transactions
- Sending confirmations and reminders
- Providing invoices or receipts
We analyze general data to improve quality and user experience.
Includes:
- Improving service standards
- Enhancing website usability
- Understanding client preferences
We may use data when required to meet legal or safety obligations.
Includes:
- Fraud prevention
- Record keeping when legally necessary
- Protecting client and staff safety
YOUR RIGHTS AND DATA RETENTION
How Long We Keep Your Data and What You Can Request
We store personal data only as long as necessary for the purposes listed above, or as required by law. You may request access, correction, or deletion of your data at any time by contacting us. We will respond within a reasonable timeframe and take all appropriate steps to process your request securely. If you withdraw your consent, we will stop using your information for the related purposes unless we are legally required to keep it. We also take protective measures to ensure your data remains safe while it is stored. Our goal is to keep your privacy fully respected and your experience with LoLi Cleaning clear, comfortable, and trustworthy.