Frequently Asked Questions
Clear answers to the questions you ask most.
CLEAR DETAILS ABOUT OUR SERVICES
FAQ Overview
On this page, you’ll find simple and helpful answers to the questions clients ask most often. We’ve gathered the key information so you can easily understand how our services work and what to expect. Here you can learn what each type of cleaning includes, how pricing is calculated, and how our team operates during each visit. Everything is explained clearly and without unnecessary complexity. If you don’t see your question here, feel free to reach out - we’re always happy to help.
EASY GUIDANCE FOR QUICK ANSWERS
How Our FAQ Helps You
This section is designed to give you fast and clear information without the need to contact support. Here you can explore the most important details about booking, pricing, service types, and our cleaning process. We’ve organized everything to make it simple to find the answer you need in just a few seconds. Whether you're a new client or already familiar with our services, this guide helps you understand how everything works. Our goal is to make your experience with LoLi Cleaning smooth, transparent, and completely worry-free.
CLEAR TERMS AND TRANSPARENT COSTS
Pricing & Service Conditions
The final price depends on several factors, including the size of the property, the selected cleaning type, and the complexity of the tasks involved. Additional services, such as inside appliances or window cleaning, may also influence the cost. We evaluate every space individually to offer a fair and accurate estimate. This ensures you always know what you are paying for.
Standard cleaning does not include ceilings, blinds, wall washing, or moving heavy furniture. These tasks require additional time, tools, or safety measures. If you need them, they can be added as extra services. We always discuss the details before the visit to avoid surprises.
Yes, you can sign a long-term agreement for regular cleaning services. This option provides stable pricing, priority scheduling, and a predictable maintenance routine. Long-term cooperation is ideal for homes, offices, and commercial spaces. Our team ensures the same quality at every visit.
Commercial cleaning is priced based on the size of the facility, service frequency, and your company’s specific requirements. Offices, shops, and commercial spaces all have different needs. We assess the environment to create a suitable plan. This ensures transparent and fair pricing every time.
Professional cleaning requires modern equipment, trained specialists, and certified safe detergents. These factors guarantee high-quality results but also increase operational costs. Lower prices would negatively affect quality and safety, and we never compromise on those. Our priority is to deliver reliable, effective, and safe cleaning.
SECURE SERVICE YOU CAN TRUST
Safety, Trust & Responsibility
Although our team works carefully, accidents are extremely rare. If something does get damaged, LoLi Cleaning takes full responsibility. We provide compensation or replacement according to the value of the item. Your trust and peace of mind always come first.
Our staff is thoroughly screened and trusted, and such situations are highly unlikely. However, if you ever notice something unusual, contact us immediately. We will investigate the issue and take appropriate action. Your safety and confidence are our top priorities.
Yes, we use hypoallergenic and certified cleaning agents that are safe for use in homes with children and animals. They do not contain aggressive chemicals and leave no harmful residue. Most products also have minimal fragrance to avoid irritation. Safety and comfort are essential parts of our service.
We work only with professional vacuums, extractors, and steam machines designed for deep and efficient cleaning. Such equipment removes dirt, dust, and bacteria more effectively than household tools. It also protects surfaces from damage. This ensures consistent and high-quality results.
We do our best to remove stains using high-quality professional solutions. However, some stains-especially old or previously treated ones-may not be possible to remove completely. We always assess the material before starting. Our goal is to improve the condition as much as possible without damaging the surface.
FLEXIBLE OPTIONS TO FIT YOUR ROUTINE
Scheduling & Work Process
You can choose the most convenient day and time for the visit. We recommend booking at least a day in advance, especially for large cleanings. If you need urgent service, we will do our best to accommodate you. Same-day visits are possible depending on availability.
Yes, weekend cleaning is available by arrangement. This is ideal for clients with busy schedules or businesses that operate during weekdays. Weekend availability helps you plan cleaning without interrupting your routine. Just let us know your preferred time.
Post-renovation cleaning includes dust removal, floor washing, stain removal, appliance cleaning, and full sanitizing of bathrooms and kitchens. We also remove construction residue and paint marks where possible. Every project is different, so the exact steps depend on the condition of the property. Our goal is to make the space ready for comfortable use.
Maintenance cleaning keeps your home tidy between deep cleanings. It includes dusting, vacuuming, mopping, kitchen and bathroom touch-ups, and general organization. This type of cleaning helps maintain a clean routine without intensive work every time. It’s ideal for busy households and offices.
The time depends on square footage, the number of rooms, clutter level, pets, and how often cleaning is done. First-time visits may take longer due to accumulated dirt. After the initial session, future cleanings usually take less time. Your manager will estimate the duration based on your property.
TAILORING CLEANING TO YOUR NEEDS
Customization & Additional Requests
Yes, you can adjust the checklist to match your preferences. Simply discuss the details with your manager before the visit. We can add or remove specific tasks depending on your needs. This ensures the service fits your lifestyle perfectly.
Additional services such as fridge cleaning, oven cleaning, inside cabinets, and more can be added. These tasks require extra time and are priced separately. Just let us know before the visit so we can prepare the necessary tools. We’re always flexible to your requests.
Yes, we provide deep cleaning for carpets, rugs, sofas, and chairs. Our equipment removes dust, allergens, and stains as effectively as possible. This service helps restore freshness and extend the life of fabrics. It’s recommended for homes with kids or pets.
Yes, we offer after-event cleaning for homes, offices, and venues. The service includes trash removal, floor cleaning, surface washing, and returning the space to order. This helps you save time and energy after gatherings. Simply book the date that works for you.
Yes, these areas can be included as optional add-on services. We remove dust, debris, cobwebs, and clean surfaces as thoroughly as possible. These spaces often require deeper cleaning due to dirt buildup. Just tell us which areas you want included.
WE’RE HERE TO HELP YOU ANYTIME
Didn’t Find Your Answer?
If you didn’t find the information you were looking for, feel free to reach out to us directly. Our team is always ready to answer your questions, explain details, and help you choose the right service. We aim to make your experience simple, clear, and fully comfortable from the very first message. Contact us anytime - we’re here to support you and make everything easy.